Shipping policy
Shipping Locations
We currently ship across the European Union, the United Kingdom and selected European countries, including Liechtenstein, Monaco, San Marino, Serbia and Vatican City.
Processing Time
Orders are processed within 1–3 business days, Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Delivery Time
After processing, the estimated delivery time is 5–8 business days, depending on the destination.
Please note that delivery times are estimates and may occasionally be affected by courier delays, customs procedures, public holidays or circumstances outside our control.
Shipping Costs
We offer the following standard shipping rates for all destinations listed above:
- Orders under €650: €20
- Orders of €650 or more: FREE
The applicable shipping cost will be displayed at checkout before payment.
Customs & Duties
Orders delivered within the European Union are not subject to import customs duties between EU member states.
For orders delivered outside the European Union, including the United Kingdom, Liechtenstein, Monaco, San Marino, Serbia and Vatican City, import duties, taxes, VAT, customs charges or other fees may apply depending on the destination and applicable regulations.
Unless otherwise stated at checkout, any import duties, taxes, customs charges or other fees imposed by the destination country are the responsibility of the customer and are not included in the product price or shipping fee.
Tracking
All orders are shipped with tracking. Once your order has been dispatched, you will receive a tracking number by email.
Delivery
Orders are delivered to the shipping address provided at checkout. Customers are responsible for ensuring that the delivery information provided is complete and accurate.
Missed or Unsuccessful Deliveries
If a delivery attempt is unsuccessful, the courier may attempt redelivery or provide instructions for collection.
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or another circumstance attributable to the customer, additional shipping charges may apply.
Contact
For any questions regarding shipping or delivery, please contact us at info@rohafurs.com.