Refund policy

ROHA FURS is operated by SHAI TECH SRL.

We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be unworn, unused, with original tags, and in their original packaging. Proof of purchase is required.

Non-Returnable Items
Custom-made or tailored items cannot be returned or refunded.

Return Process
To initiate a return, please contact us at info@rohafurs.com. Once your request is approved, you will receive instructions on how to return your item.

Items returned without prior approval will not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as we are not responsible for lost return shipments.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@rohafurs.com.

European Union – Right of Withdrawal
If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days, in accordance with EU consumer protection laws.

Refunds
Once we receive and inspect your return, we will notify you regarding the approval of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@rohafurs.com.

Contact
For any questions regarding returns or refunds, please contact us at info@rohafurs.com.