Refund policy

ROHA FURS is operated by SHAI TECH SRL.

14-Day Return Policy

We offer a 14-day return policy. You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, items must be unworn and unused, with their original tags attached and in their original packaging. Proof of purchase is required.

Non-Returnable Items

Custom-made, made-to-order, personalized or tailored items cannot be returned or refunded, except where required by applicable law or where the item is defective, damaged or incorrect.

Return Process

To initiate a return, please contact us at info@rohafurs.com within 14 days of delivery. Once your request is approved, you will receive instructions on how and where to return your item.

Items returned without prior approval may not be accepted.

Return Shipping

Customers are responsible for the direct cost of return shipping unless the item received is defective, damaged or incorrect.

We recommend using a tracked shipping service, as we are not responsible for return shipments lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged or incorrect, please contact us as soon as possible at info@rohafurs.com so that we can evaluate the issue and provide an appropriate solution.

European Union – Right of Withdrawal

If your order is delivered within the European Union, you have the statutory right to withdraw from your online purchase within 14 days from the date you receive the goods, without providing a reason, subject to the exceptions provided by applicable law.

For eligible EU withdrawals, we will refund the purchase price and the cost of our least expensive standard delivery option. If you selected a more expensive delivery method, such as express shipping, the additional delivery cost is not refundable.

Unless the item is defective, damaged or incorrect, the direct cost of returning the goods is the customer's responsibility.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process and display the refund after it has been issued.

Refunds will be processed within the time limits required by applicable consumer protection laws.

If more than 15 business days have passed since we confirmed your refund, please contact us at info@rohafurs.com.

Contact

For any questions regarding returns or refunds, please contact us at info@rohafurs.com.